Tranquil Serenity's FAQs

Can I return my product for a refund?

Please note that at the moment, Tranquil Serenity will not be accepting returns or refunds. All sales are final until further notice. This policy is due to the CORONAVIRUS Pandemic. It is for the safety of the mail carriers and everyone else that is part of the packaging and shipping process.

What is your shipping policy? 

Our secure packaging process meticulously handles each order and its items.   We maintain detailed records to ensure the safety and security of all involved, guarding against phishing and scam attempts.

When can I expect delivery?

rders are dispatched throughout the standard business week, from Monday to Friday. Typically, orders are shipped within 3 to 5 business days from the moment the order is initiated. Please refer to the respective policy page for a complete understanding of Tranquil Serenity's refund and shipping policies. If you have questions or require further assistance, please contact us at donthamp97@gmail.com.